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| Company Job Title: |
Computer Operator II |
| Clearance: |
FEMA Background |
| Location: |
Emmitsburg, MD |
| Reports To: |
Program Manager |
| FLSA Status: |
Non-Exempt |
| Prepared Date: |
02/11/2011 |
| Approved Date: |
02/11/2011 |
This position is changing subsidiaries within the parent organization. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.
Summary:
Operates, maintain, and monitors computer equipment and provides assistance as needed to computer users.
Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position:
- Operate and monitor computer equipment
- Perform routine tasks to maintain computer equipment and peripherals
- Respond to help desk tickets and customer needs
- Advice, assistance and training in applying, configuring, troubleshooting, and delivering electronic customer support services
- Works with customers to assure all practices and procedures within customer requirements are met.
- Performs a variety of tasks working under general supervision; reports to a team leader or manager.
- Other duties as assigned to meet operational / business needs.
Supervision
None
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
High School/Vocational School; Mid-Career/Entry Level
A+ Certified. Minimum 1-2 years of experience as a Helpdesk/Computer Support Technician in a 50+ PC environment.
Computer Skills
Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database, presentation software (MSWord, Excel, Access, PowerPoint), and Outlook
Certificates, Licenses, Registrations, Clearance:
A+ Certified preferred